Overview

Your customers are the most important element of your business. DCT's approach to Mobile Customer Management combines elements of CRM, consignment inventory, remote order entry and mobile point of sale makes it easier for your customers to buy from you.

Applications

Trade Shows
By extending your CRM and accounting systems to the trade show or market floor, you can dramatically increase your sales and customer service at these important events. Using a handheld mobile computer allows your sales representatives to accompany customers throughout your exhibit for an interactive experience. In addition, your sales people can have the ability to quickly complete the sale via, cash credit card or net terms.

Consignment Inventory
The nature of consignment inventory is that "change of ownership" is unrelated to the shipment/receipt processes. Most inventory systems do not handle consignment inventory very well. This forces many businesses to manage consignment inventory with manual off-line processes. If this process is not monitored closely, you can end up in a situation where reconciling your consignment inventory becomes a nightmare. Mobile computing along with wireless internet connectivity can streamline this process.

Customer Ordering Systems
Many companies are trying to come up with simple, inexpensive methods to allow their customers to order from them 24/7, without having to speak to a sales person. The challenge is trying to find a mix of hardware and software to allow a rich user experience and timely data transfer in a cost effective package. These systems must be simple, easy to use, train and support while still delivering the depth of information required to make important purchasing decisions.

Scout Features

• Ability to deliver orders via cellular WiFi, Internet or POTS (Plain Old Telephone Service)
• Solutions range from very simple to robust & full featured
• Full integration into all back office systems
• Credit card processing and signature capture built in
• Updated item master or authorized list stored in unit
• Configurable communication settings

• Real time updates via a variety of communication methods
• Reduced order to cash cycle on products in the field
• Increased customer communication opportunities
• Ability to update pricing/specials in near real time
• Customer visibility to historical sales data

Platforms

EDA/PDA
Netbook
Pen Tablet
Laptop
Point and Click Data Collector